Privacy Policy

Last Updated: 11 December 2025
Company Name: U&M TECH SOLUTIONS LTD
Website: www.airport-taxitransfers.com
Registered Address: 46 Woodgrange Road, London E7 0QH

U&M TECH SOLUTIONS LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data safely, transparently, and in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and your rights.

If you do not agree with any part of this policy, please discontinue use of our website or services.

1. Contact Information

Data Controller

U&M TECH SOLUTIONS LTD is the Data Controller for all personal data collected through:

• Our website
• Phone bookings
• WhatsApp & live chat
• Email enquiries
• Drivers or third-party operators acting on our behalf

How to Contact Us

Email: info@airport-taxitransfers.com
Phone: +44 20 8016 6570
Address: 46 Woodgrange Road, London E7 0QH

If you have questions about this Privacy Policy or how your data is used, please contact us.

2. What Personal Data We Collect

We collect data to provide safe, reliable taxi transfer services and to operate our business efficiently.

2.1 Information You Provide Directly

This includes:

• Full name
• Email address
• Phone number
• Billing address
• Pickup and drop-off addresses
• Flight numbers / arrival times
• Special requirements
• Payment-related information (processed securely by a third-party payment provider; we do not store card details)

2.2 Journey & Booking Information

To fulfil your booking, we collect:

• Passenger name(s)
• Mobile number for driver contact
• Route details
• Date and time of your journey
• Flight or travel information
• Luggage quantity
• Vehicle type requested

2.3 Automated Website Usage Data

When you visit our site, we automatically collect:

• IP address
• Browser type/version
• Device type
• Referring URLs
• Pages viewed
• Time spent on site
• Cookies and similar tracking technologies

This data helps improve our website and maintain security.

2.4 Communications Data

Includes:

• Emails
• WhatsApp messages
• Live chat transcripts
• Call recordings (where used)

Recorded data is used for training, quality, dispute resolution, and confirming booking details.

2.5 Driver Information (If applicable)

If you work with us as a driver or subcontractor:

• Name & contact details
• Driving licence & private hire licence details
• Vehicle details
• Documents required for regulatory compliance
• Payment and invoice details

3. Legal Basis for Processing Your Data

We only process your data where legally permitted:

• Contract: To fulfil your taxi booking and manage your account
• Consent: For marketing communications or optional services
• Legitimate Interests: Service improvement, fraud prevention, business operations
• Legal Obligations: Accounting, tax requirements, local licensing authority rules

4. How We Use Your Personal Data

We may process your data for the following purposes:

4.1 To Provide Our Taxi Transfer Services

• Confirm bookings and amendments
• Assign a driver
• Share relevant data with your driver
• Issue receipts, invoices, confirmations
• Track flight delays
• Handle lost property

4.2 Customer Support & Communications

• Respond to enquiries
• Notify you of changes to bookings
• Provide journey updates (via SMS, WhatsApp, or email)
• Send payment links for extra charges (if applicable)

4.3 Improve & Secure Our Website

• Analyse website performance
• Prevent fraudulent activities
• Fix bugs or errors

4.4 Marketing (Only with Your Consent)

You may receive updates about offers, promotions, or new services — but only if you opt in. You can unsubscribe at any time.

4.5 Legal & Regulatory Compliance

We may need to process or share data to:

• Comply with tax laws
• Respond to lawful requests by regulators or police
• Defend against legal claims

5. Sharing Your Personal Data

We only share your data when necessary to provide our services or comply with law.

5.1 Drivers & Transport Partners

We share essential booking details (name, pickup time, contact number, route, flight details) with:

• Our own drivers
• Third-party licensed private hire operators (when needed)

5.2 Payment Providers

Secure third-party processors handle:

• Card payments
• Fraud checks

We never store full card details.

5.3 IT & Cloud Providers

Trusted UK/EU-based providers help us:

• Host our website
• Manage booking systems
• Maintain email or communication services

5.4 Legal, Regulatory & Insurance Purposes

We may share data with:

• Police or law enforcement
• Local licensing authorities
• Insurance companies (claims, incidents, accidents)
• Courts or legal representatives

5.5 Business Transfers

If we sell or restructure the business, customer information may be transferred as part of the assets in accordance with privacy laws.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Improve user experience
• Analyse performance
• Support security

You can manage cookie preferences in your browser settings.
Full details are available in our Cookie Policy.

7. How Long We Keep Your Personal Data

We retain your personal data only for as long as necessary:

Data Type	Retention Period
Booking & Journey Data	12 months after journey completion
Customer Account Data	6 years (required for accounting/legal obligations)
Transaction (Payment) Records	6 years (legal requirement for tax records)
Call recordings / chat transcripts	Up to 18 months
Website analytics logs	Up to 14 months
Marketing data	Until you unsubscribe

Data may be retained longer if required for:

• Legal claims
• Fraud prevention
• Regulatory compliance

When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights:

• Right to Access – Request a copy of your personal data
• Right to Rectification – Correct inaccuracies
• Right to Erasure – Request deletion (where legally permitted)
• Right to Restrict Processing
• Right to Data Portability
• Right to Object – Especially to marketing
• Right to Withdraw Consent
• Right to Lodge a Complaint

To exercise your rights, contact us at:
info@airport-taxitransfers.com

Complaints

If you believe your data has been mishandled, you may contact the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Phone: 0303 123 1113

9. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.
If you believe we have unintentionally collected such data, please contact us immediately.

10. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• SSL encryption
• Secure servers
• Limited access controls
• Regular security audits

However, no online system can guarantee 100% protection.
Transmission of data is done at your own risk.

11. External Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices.
We encourage you to review their policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
We will publish changes on this page and update the “Last Updated” date.

You should review this notice periodically.